Solar Lattice

Fault codes › SMA › Sunny Boy 3.0-7.7-US (SBx.x-1SP/1TP-US-40)

SMA SB-US-40 10352

Code
10352
Shown as
Webconnect error: Faulty communication
Page
63
ID
fc:sma-sb-us-40-10352
IRI
https://solarlattice.org/kb/fc/sma-sb-us-40-10352
Status
active
Also known as
10352, SMA 10352, Webconnect error: Faulty communication
Category
Inverters
Class not stated
Production not stated
Clears not stated

Decoded

Reports communication loss; do: network connection check.

What can be behind Communication loss

Failure modes that present as the reported condition, and the tests that tell them apart.

Tell apartByHow
Device firmware defect vs Monitoring network configuration fault drafted · leadCommunication test proposedSwitch the Modbus TCP server parameter off and back on. If communication returns, the problem is limited to Modbus TCP. If it stays down, check the network cabling and RJ45 connections.

Defined in

The manufacturer's own cause and corrective text is not reproduced here.

Same condition on other equipment

ABB / FIMER
ABB / FIMER PVS-60-TL W030
CPS
CPS SCA36KTL CommErr, CPS SCA50-60KTL CommErr
Fronius
Fronius Symo 420
SMA
SMA SB-US-40 10252, SMA SB-US-40 10284, SMA SB-US-40 10286, SMA SB-US-40 10341, SMA SB-US-40 10345, SMA SB-US-40 10346, SMA SB-US-40 10347, SMA SB-US-40 10348, SMA SB-US-40 10349, SMA SB-US-40 10350, SMA SB-US-40 10351, SMA SB-US-40 10353, SMA SB-US-40 7619, SMA SB-US-40 8708, SMA SB-US-41 10249, SMA SB-US-41 10252, SMA SB-US-41 10284, SMA SB-US-41 10286, SMA SB-US-41 10341, SMA SB-US-41 10345, SMA SB-US-41 10346, SMA SB-US-41 10347, SMA SB-US-41 10348, SMA SB-US-41 10349, SMA SB-US-41 10350, SMA SB-US-41 10351, SMA SB-US-41 10352, SMA SB-US-41 10353, SMA SB-US-41 7619, SMA SB-US-41 8708, SMA SBSE-US-50 8104, SMA SBSE-US-50 8708, SMA SBSE-US-50 8709, SMA SBSE-US-50 8710, SMA SBSE-US-50 9308, SMA PEAK3-US 10249, SMA PEAK3-US 10252, SMA PEAK3-US 7619, SMA PEAK3-US 8101, SMA PEAK3-US 8708, SMA PEAK3-US 8709, SMA PEAK3-US 8710, SMA CORE1-US 10249, SMA CORE1-US 10252, SMA CORE1-US 10284, SMA CORE1-US 10286, SMA CORE1-US 7619, SMA CORE1-US 8101, SMA CORE1-US 8102, SMA CORE1-US 8103, SMA CORE1-US 8104, SMA STP-TL-US 8101-8104, SMA STP-TL-US 8708, SMA STP-TL-US 8709, SMA STP-TL-US 8710, SMA STP-X-US 8708, SMA STP-X-US 8709, SMA STP-X-US 8710, SMA SI-US F733, SMA SI-US F754, SMA SI-US W734, SMA SI-US W735, SMA SI-US W736, SMA SI-US W857, SMA SI-US W867, SMA SI-US W877, SMA SI-US W887
Solis
Solis S6-EH2P CAN Fail, Solis S6-EH3P30-60K CAN Fail, Solis S6-EH3P75-150K CAN Fail, Solis S6-GC DRM LINK Fail, Solis S6-GU DRM LINK Fail
Sungrow
Sungrow SG200HX 514, Sungrow SG200HX 75, Sungrow SG250HX 514, Sungrow SG250HX 75, Sungrow SG350HX 514, Sungrow SG350HX 75
Yaskawa Solectria
Yaskawa Solectria XGI-1500-1MW WARN-28, Yaskawa Solectria XGI-1500-DCG WARN-28, Yaskawa Solectria XGI-1500 WARN-28

Same code in other families

Claims

defined_in

c1 drafted · lead SBxx-US-1XP-40-BA-en-13

reports

c2 drafted · lead Communication loss

mitigated_by

c3 drafted · lead Network connection check

Wait out any portal maintenance first; then check network components and port access.

applies_to

c4 drafted · lead Sunny Boy 3.0-7.7-US-40 proposed

Data