c1 drafted · lead STP33-62-US-41-BA-en-14
- STP33-62-US-41-BA-en-14
sec=h264h=e4a2a2e70403 - STP33-62-US-41-BA-en-14
sec=h266h=d9a67825634f
Fault codes › SMA › Sunny Tripower CORE1-US (STP 33/50/62-US-41)
Reports firmware update failure; do: update retry, network connection check, contact manufacturer service.
Failure modes that present as the reported condition, and the tests that tell them apart.
sec=h264 h=e4a2a2e70403sec=h266 h=d9a67825634fThe manufacturer's own cause and corrective text is not reproduced here.
defined_inc1 drafted · lead STP33-62-US-41-BA-en-14
sec=h264 h=e4a2a2e70403sec=h266 h=d9a67825634freportsc2 drafted · lead Firmware update failure
sec=h264 h=e4a2a2e70403sec=h266 h=d9a67825634ftbl=18.r7 h=0586c6c20a84sec=h357 h=041fe17e3041sec=h381 h=041fe17e3041mitigated_byc3 drafted · lead Update retry
First step; improve connection quality if via Wi-Fi, then contact service if repeated
sec=h264 h=e4a2a2e70403sec=h267 h=ea62f32c68cdtbl=18.r7 h=0586c6c20a84sec=h358 h=6992dd0dc9f8sec=h382 h=6992dd0dc9f8c4 drafted · lead Network connection check
When connected via Wi-Fi with poor link quality
sec=h264 h=e4a2a2e70403sec=h267 h=ea62f32c68cdtbl=18.r7 h=0586c6c20a84sec=h358 h=6992dd0dc9f8sec=h382 h=6992dd0dc9f8c5 drafted · lead Contact manufacturer service
Escalation if the message is displayed again
sec=h264 h=e4a2a2e70403sec=h267 h=ea62f32c68cdtbl=18.r7 h=0586c6c20a84sec=h358 h=6992dd0dc9f8sec=h382 h=6992dd0dc9f8applies_toc6 drafted · lead Sunny Tripower CORE1-US
sec=h264 h=e4a2a2e70403sec=h266 h=d9a67825634f