Solar Lattice

Symptom

Missing synchronization pulse

ID
symptom:sync-pulse-missing
IRI
https://solarlattice.org/kb/symptom/sync-pulse-missing
Status
active
Also known as
Syncpuls, CANCom, CANComSlv1, CANComSlv2, Follower Lost CAN synchronization, Master/Slave Synchronization Message Failure

This event occurs in multi-device Sunny Island setups where a slave unit does not receive the synchronization pulse it needs. The display shows F783 when the sync pulse is missing at the master on L1, and W784, W785 or W786 when slave 1, 2 or 3 misses it. F783 is a level 2 event, while the slave messages W784 to W786 are level 1 warnings. The event names (CANCom, CANComSlv1, CANComSlv2) point to the internal communication link between the devices. Check first that the communication cables are undamaged CAT5e and plugged in correctly. Then confirm that the communication bus has a terminator at both ends. Yaskawa Solectria SGI XTM central inverters log similar faults when a follower loses CAN or fast-loop synchronization, or when a master/slave synchronization message fails.

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Claims

observed_as

c1 drafted · lead Inverter fault code display

SMA Sunny Island: F783 (level 2) when the internal sync pulse is missing at the device on L1 (master); W784, W785 and W786 (level 1) when slave 1, 2 or 3 (on L2, L3) misses it.

Referenced by

Data