Solar Lattice

Symptom

Battery disconnected

ID
symptom:battery-disconnected
IRI
https://solarlattice.org/kb/symptom/battery-disconnected
Status
active
Also known as
Battery separated externally

This symptom appears as event 9395 on SMA battery-capable inverters, logged with the message Battery separated externally. The event means the DC power connection between the inverter and the battery has been broken. The same event number and meaning appear in the documentation for several SMA inverter families, so read it the same way across them. Keep it separate from event 9308, which reports a communication error in the battery system, not a lost DC power connection.

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Claims

observed_as

c1 verified · fact Inverter fault code display

SMA inverters report event 9395 with the message 'Battery separated externally' when the DC power link to the battery is lost.

Battery separated externally

verified by: review-workflowverified on: 2026-10-23

Referenced by

Data