Solar Lattice

Program

SMA Smart Connected

ID
prog:sma-smart-connected
IRI
https://solarlattice.org/kb/prog/sma-smart-connected
Status
active
Also known as
Smart Connected
Category
Service
Program kind
service

SMA Smart Connected is a free SMA service that monitors the inverter or other product through Sunny Portal. When a fault or product event happens, the operator or owner and the installer get an automatic notice, and SMA provides a fault diagnosis if service is needed. You turn it on while registering the product in Sunny Portal. The product has to stay connected to Sunny Portal at all times, and the operator and installer contact details stored there must be kept current. It only works in Sunny Portal if the inverters support the feature. The service covers SMA products in grid-tie systems in a list of countries that includes the United States, Canada, Australia and much of Europe. Islands, overseas territories and countries not on the list are excluded. During the SMA factory warranty, the service runs for the warranty period. If an extended warranty was bought, it runs for that period, as long as nobody turns it off. Once active, it keeps running until the customer turns it off in Sunny Portal, which counts as cancelling. SMA may cancel it in writing at the end of a calendar year with three months notice.

Claims

issued_by

c1 drafted · lead SMA

review note: support check: partial - Passages show SMA service/Sunny Portal and SMA as provider, but the issuer relation is only implied.

applies_to

c2 drafted · lead Grid-tied PV without storage

Service covers SMA products in grid-tie systems in listed countries.

review note: support check: partial - Grid-tie systems in listed countries stated, but 'without storage' is not stated (SMA storage inverters are mentioned in related text only).

c3 drafted · lead Austria proposed

c4 verified · fact Australia proposed

verified by: review-workflowverified on: 2026-10-24

c5 verified · fact Belgium proposed

verified by: review-workflowverified on: 2026-10-24

c6 verified · fact Canada proposed

verified by: review-workflowverified on: 2026-10-24

c7 drafted · lead Czech Republic proposed

c8 drafted · lead France proposed

c9 drafted · lead Germany proposed

c10 verified · fact United Kingdom proposed

Listed as Great Britain.

verified by: review-workflowverified on: 2026-10-24

c11 drafted · lead Hungary proposed

c12 drafted · lead Ireland proposed

c13 drafted · lead Japan proposed

c14 drafted · lead South Korea proposed

c15 drafted · lead Luxembourg proposed

c16 drafted · lead Malaysia proposed

c17 drafted · lead Netherlands proposed

c18 drafted · lead Philippines proposed

c19 drafted · lead Poland proposed

c20 drafted · lead Portugal proposed

c21 drafted · lead Sweden proposed

c22 drafted · lead Switzerland proposed

c23 drafted · lead Slovakia proposed

c24 verified · fact Spain proposed

verified by: review-workflowverified on: 2026-10-24

c25 verified · fact South Africa proposed

verified by: review-workflowverified on: 2026-10-24

c26 drafted · lead Thailand proposed

c27 drafted · lead Turkey proposed

c28 drafted · lead United States proposed

c29 drafted · lead Vietnam proposed

c30 drafted · lead SMA Data Manager M

Usable via the Data Manager only when the connected inverters support the feature.

review note: support check: partial - Passages say it works in Sunny Portal only if inverters support it, but never mention SMA Data Manager M.

Data