SMA Online Service Center

The SMA Online Service Center is SMA's web platform for product support, service requests and help with displayed error codes. It is available at all hours. SMA manuals point readers to it for detailed answers to frequently asked product questions. Addresses printed in different documents include www.SMA-Service.com, www.my.sma-service.com and www.SMA.de/Service. Its knowledge area has technical instructions and SMA TechTip videos, and you can use it without registering by typing a topic into the search field. Installers and electrical specialists log in with an SMA ID and open Service requests from the top menu. From there they can use the online solution finder or send a case to SMA experts through a guided form. Before opening a request, have these ready: the topic, the product serial number, the system location, any event or fault code, a description of the problem and the steps already taken, and the PV system name as defined in Sunny Portal. System operators are advised to contact their installation company, a qualified electrician or an SMA Solar Partner, rather than raise service requests themselves. Use of the platform is covered by special terms of use from July 2021, which add to SMA's general mySMA terms of use.

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• sentence 6: support check: partial - The passage recommends system operators contact an installer, electrician or SMA Solar Partner, but it does not say 'rather than raise service requests themselves'. It also points them to the knowledge area. -->