Solar Lattice

Symptom

Generator voltage or frequency out of tolerance

ID
symptom:generator-out-of-tolerance
IRI
https://solarlattice.org/kb/symptom/generator-out-of-tolerance
Status
active
Also known as
Voltage of the generator too low, generator voltage too low, generator voltage too high, Generator synchronization error, Frequency of the generator too high, external source voltage outside thresholds, Generator does not synchronize, external source outside configured range, Grid fault, Grid incident, ExtVtgLoss, External voltage failure, ExtVtgRdtErr, Synchronization not executed, Generator Meter Out of Bounds

The off-grid or backup inverter reports that the voltage and/or frequency of the generator at its external connection is outside the configured range, logged as a grid fault, grid incident or external voltage failure. Related signs are failed generator synchronization events, a generator meter out-of-bounds flag, or the inverter connecting to the running generator only briefly. Watch the measured external voltage and external frequency values while the system runs to see which limit is crossed and when, especially at the moment of synchronization. A frequent cause is thresholds that are too strict, such as a maximum generator voltage set too low or a minimum generator frequency set too high; set them to match the generator's technical data. If the generator is overloaded, its voltage and frequency sag; reduce or stagger loads and let voltage and frequency return to nominal before expecting reconnection. If synchronization fails, check first that the generator can start and has fuel, that the voltage at the AC2 connection is constant and stable, and that the fuse and circuit breaker are intact. If thresholds are correct and the problem persists, the generator's own regulation may be unsuitable: discontinuous frequency or voltage behavior can make operation with the inverter unstable, so adjust the generator voltage or frequency.

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Claims

observed_as

c1 verified · fact External source outside thresholds proposed

Off-grid/backup inverter (Sunny Island) logs a grid fault or external voltage failure event when the voltage and/or frequency of the generator at the external connection leaves the configured range; the external voltage and frequency measured values show the excursion.

verified by: review-workflowverified on: 2026-10-24

c2 verified · fact Generator synchronization error event proposed

Synchronization with the generator not successful; Sunny Island events 1615 and 1616 are reported when the generator does not synchronize properly.

verified by: review-workflowverified on: 2026-10-24review note: support check: partial - Sync not successful and 1615/1616 sync errors are stated, but the passages don't state that these are an observation of out-of-tolerance voltage/frequency (only that parameters going out of range may result in sync error).

c3 verified · fact Generator meter out-of-bounds flag proposed

Boolean status register reporting that generator voltage or frequency measurements are out of bounds.

verified by: review-workflowverified on: 2026-10-24

c4 verified · fact Brief generator connection cycles proposed

The inverter connects to the running generator only for a short time, then disconnects; reconnection is delayed because connection and disconnection thresholds differ (hysteresis).

verified by: review-workflowverified on: 2026-10-24

Data