Solar Lattice

Symptom

Auxiliary supply undervoltage

ID
symptom:auxiliary-supply-undervoltage
IRI
https://solarlattice.org/kb/symptom/auxiliary-supply-undervoltage
Status
active

Auxiliary supply undervoltage means the low-voltage supply that powers control electronics is missing or too low, as opposed to the main DC bus or the grid. On SMA Multicluster Box systems, event 6466 reports a system failure in which the 15 V or 24 V internal supply is defective. The manual gives no field repair for this event, so contact the manufacturer's service. On devices fed from an external auxiliary supply, first check that the supply is connected to the correct input terminals and is within the device's rated input range. Some devices come in more than one supply version, for example high-voltage AC/DC, medium-voltage DC-only and low-voltage DC-only. Orange connectors mark the DC supply ratings, so confirm that the installed supply matches the version. An isolated auxiliary output can have a small rating, such as 24 Vdc at 0.4 A maximum, so check that the connected loads do not exceed it. Do not confuse this with a DC bus undervoltage alarm, which has its own fault code and troubleshooting steps.

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